End User License Agreement

1. Acceptance of terms

By clicking an agreement prompt, creating an account, downloading an app, accessing a website, purchasing a subscription, or otherwise using a covered service, you agree to be bound by this End User License Agreement.

This agreement incorporates by reference our Acceptable Use Policy and should be read together with our Privacy Policy. If you do not agree, do not use the service.

2. Scope of service

This agreement applies to websites, mobile apps, software, APIs, hosted services, content, and related offerings provided by Silicon Valley North. Certain products may also include supplemental service-specific terms, billing plans, technical documentation, or product notices. If a supplemental product document conflicts with this EULA for that product, the supplemental document will govern to the extent of the conflict.

3. License grant

Subject to this agreement, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the service for its intended purposes.

You may not, except as expressly permitted by law or by us in writing:

• Copy, distribute, resell, lease, sublicense, or commercially exploit the service beyond the rights expressly granted.
• Reverse engineer, decompile, disassemble, or attempt to extract source code, trade secrets, or non-public logic.
• Circumvent security, rate limits, access controls, or technical restrictions.
• Use the service to build a competing product using unauthorized copying or misuse of confidential or non-public functionality.
• Use the service in violation of law, this agreement, or the Acceptable Use Policy.

4. Accounts and security

You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You must notify us promptly of suspected unauthorized access, credential compromise, or other security incidents related to your use of the service.

5. User content and inputs

You retain ownership of content, data, text, media, files, configurations, and other materials you submit to the service, subject to any third-party rights.

You grant us a limited license to host, store, process, transmit, display, transform, and otherwise use such materials solely as reasonably necessary to provide, secure, improve, support, and maintain the service and to comply with law.

You represent that you have the rights necessary to submit your content and that your content and use of the service will not violate law, third-party rights, or our policies.

6. Data handling and privacy

Your use of the service may involve the collection, processing, storage, and analysis of account information, usage data, content, and other data necessary to operate or improve the service.

Our Privacy Policy explains how personal information is handled. By using the service, you acknowledge that you have read and understood that policy.

7. Subscription terms, billing, renewals, and refunds

Some services are offered on free, paid, subscription, usage-based, prepaid, or other commercial terms. If you purchase a time-based paid plan, it will renew automatically for successive billing periods unless cancelled before renewal.

Prices, billing intervals, taxes, service limits, and commercial terms may be shown during checkout, on an order form, in an app marketplace listing, or in service-specific materials.

Refunds, credits, or billing adjustments may be offered at our discretion unless otherwise required by law or expressly stated in service-specific commercial terms.

8. Cancellation, suspension, and termination

You may stop using the service or cancel a subscription in accordance with the applicable product flow or commercial terms.

After cancellation of a paid plan:

• The account or workspace may remain available in limited read-only form for a reasonable period, generally up to 90 days, to allow reactivation and continuity.
• Data may later be anonymized or deleted after a further reasonable period, generally around 180 days, unless earlier deletion is requested and feasible or longer retention is required by law.

We may suspend, restrict, or terminate access immediately, with or without notice, for non-payment, security concerns, policy violations, unlawful conduct, fraud, reputational harm, excessive abuse, or other material risk to us, our users, or third parties.

9. Acceptable use

Your use of the service is subject to the Acceptable Use Policy, which forms part of this agreement. You agree to use the service only for lawful, ethical, and legitimate purposes.

10. Product changes and beta features

We may add, modify, suspend, or remove features, integrations, interfaces, or service components at any time for business, technical, security, or legal reasons.

Beta, preview, early-access, or experimental features may be incomplete, unstable, subject to change, or withdrawn without notice, and may be offered with limited support or additional restrictions.

11. Third-party services and integrations

The service may rely on or integrate with third-party products, infrastructure, payment processors, APIs, identity providers, analytics tools, or app marketplaces. Those components may be subject to separate terms. We are not responsible for third-party services beyond what cannot lawfully be excluded.

12. Mobile app marketplace terms

If you access a mobile application distributed through the Apple App Store, Google Play, or another marketplace, you acknowledge that the marketplace operator is not a party to this agreement and may impose additional terms on your download or use of the app.

For Apple-distributed apps, you and we acknowledge that:

• This agreement is between you and SV North Technologies Inc. (doing business as Silicon Valley North), not Apple.
• Apple has no obligation to provide maintenance or support for the app.
• To the maximum extent permitted by law, Apple is not responsible for claims relating to the app or your use of it.
• You must use the app only on Apple-branded products and as otherwise permitted by the applicable Apple usage rules.
• Apple and its subsidiaries are third-party beneficiaries of this agreement as it relates to the licensed app and may enforce it against you.

For Google Play or other marketplaces, your use of the app may also be subject to the applicable marketplace terms and developer program requirements.

13. Intellectual property

Except for user content and third-party materials licensed separately, the service and all associated software, interfaces, workflows, branding, designs, documentation, text, graphics, and other materials are owned by SV North Technologies Inc., doing business as Silicon Valley North, or its licensors and are protected by intellectual property laws. This agreement grants only a limited license to use the service and does not transfer ownership.

14. Warranty disclaimer

To the maximum extent permitted by law, the service is provided on an "as is" and "as available" basis. We do not warrant uninterrupted availability, error-free operation, fitness for every intended purpose, or compatibility with every device, workflow, or third-party system.

15. Limitation of liability

To the maximum extent permitted by law, our aggregate liability arising out of or relating to the service or this agreement is limited to the amount you paid us for the relevant service during the 12 months preceding the event giving rise to the claim.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, business, goodwill, reputation, or anticipated savings.

Nothing in this agreement excludes liability that cannot lawfully be excluded or limited.

16. Indemnity

You agree to indemnify and hold harmless SV North Technologies Inc., doing business as Silicon Valley North, its affiliates, directors, officers, employees, contractors, and agents from claims, liabilities, damages, losses, and reasonable costs arising from your content, your misuse of the service, your violation of law, or your breach of this agreement.

17. Governing law and dispute resolution

This agreement is governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law rules.

Except where court relief is expressly permitted below or prohibited by law, disputes arising from or relating to this agreement or the service will be resolved by binding arbitration seated in Vancouver, British Columbia, conducted in English, and administered under the rules of the ADR Institute of Canada by a single arbitrator.

Either party may seek relief in a court of competent jurisdiction in British Columbia for intellectual property disputes, injunctive relief, enforcement of arbitration awards, or matters that cannot lawfully be arbitrated.

18. Changes to this agreement

We may update this agreement from time to time. Continued use of the service after the effective date of an updated version constitutes acceptance of the updated agreement, except where applicable law requires a different process.

19. Contact information

SV North Technologies Inc. (doing business as Silicon Valley North)

North Vancouver, British Columbia, Canada

Email: legal@svnorth.com

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