Privacy Policy
This Privacy Policy explains how SV North Technologies Inc. (doing business as Silicon Valley North) collects, uses, stores, discloses, and protects personal information in connection with SVNorth.com and any Silicon Valley North apps, websites, platforms, products, APIs, software, or related services we own or operate.
Summary at a glance
This summary is for convenience only and does not govern interpretation of the full policy below.
- We collect account, contact, transaction, device, usage, and support-related information, plus product-specific data needed to operate our services.
- We use information to provide, secure, improve, support, bill for, and communicate about our products and services.
- We do not sell personal information in the ordinary course of our business.
- Information may be processed in Canada and other jurisdictions where our service providers operate.
- Cancelled paid accounts may remain available in limited read-only form for a period of time so customers can reactivate service, after which data may be anonymized or deleted subject to legal and operational requirements.
- Users may request access, correction, deletion, or other privacy accommodations, subject to applicable law.
1. Scope and acceptance
This Privacy Policy applies to personal information we collect in connection with our websites, mobile applications, software products, hosted services, APIs, support interactions, sales discussions, and other related activities.
By accessing or using a covered service, you acknowledge that you have read and understood this Privacy Policy. This Privacy Policy should be read together with our End User License Agreement and Acceptable Use Policy.
Some Silicon Valley North products may publish product-specific privacy notices or supplemental disclosures. If a product-specific notice conflicts with this Privacy Policy for that product, the product-specific notice will govern to the extent of the conflict.
2. Information we collect
We may collect the following categories of information, depending on the product or service involved.
2.1 Information you provide directly
- Name, company name, title, email address, phone number, mailing information, and other contact details.
- Account credentials and profile details.
- Billing, subscription, invoicing, and payment-related information processed through payment providers.
- Content, files, text, media, configurations, prompts, settings, and other materials you upload or create using a service.
- Communications you send to us, including support requests, legal requests, feedback, and sales inquiries.
2.2 Information collected automatically
- Device, browser, app, operating system, IP address, log, and session information.
- Feature usage, navigation, event, diagnostic, and performance data.
- Approximate geolocation or region-level information derived from network or device data where reasonably necessary for product operation, analytics, fraud prevention, or localization.
- Cookie, pixel, SDK, or similar technology data where these technologies are used.
2.3 Information from third parties
- Authentication providers, app stores, payment processors, integration partners, analytics providers, resellers, and referral sources.
- Publicly available business information or data you direct a third party to share with us.
2.4 Sensitive or regulated information
We do not intentionally collect sensitive personal information unless it is reasonably required for a specific service, lawfully collected, and appropriately disclosed. If a future product handles sensitive or regulated data, that product should publish a specific supplemental notice.
3. How we use information
We may use information to:
- Provide, operate, maintain, and improve our products and services.
- Create and manage accounts, subscriptions, purchases, renewals, and billing records.
- Authenticate users, protect accounts, prevent fraud, and maintain security.
- Respond to support requests, legal requests, and other communications.
- Analyze usage, quality, performance, reliability, and product demand.
- Develop new features, services, and product offerings.
- Comply with legal obligations and enforce our agreements and policies.
- Send service-related, transactional, security, administrative, legal, and product communications.
- Send marketing communications where permitted by law and with consent where required.
4. Legal bases and Canadian privacy context
Depending on the jurisdiction and service involved, we may process personal information on the basis of contract performance, legitimate business interests, consent, and compliance with legal obligations.
We aim to comply with applicable privacy and electronic communications laws, including British Columbia's Personal Information Protection Act, PIPEDA where applicable, CASL, and other laws that apply to the jurisdictions in which we offer products and services.
5. Cookies, analytics, and similar technologies
We may use cookies, local storage, SDKs, pixels, and similar technologies to maintain sessions, remember preferences, analyze usage, improve functionality, measure performance, and prevent abuse.
Where required by law, we will seek consent before using non-essential technologies. You can usually control cookies and similar technologies through browser or device settings, though disabling them may affect service functionality.
6. Disclosure and sharing
We may disclose information to:
- Hosting, infrastructure, analytics, communications, customer-support, fraud-prevention, and payment providers that support our operations.
- Professional advisors such as lawyers, accountants, insurers, auditors, and similar service providers.
- Corporate affiliates, successors, acquirers, or counterparties involved in a merger, acquisition, financing, restructuring, sale, or similar transaction.
- Regulators, courts, law enforcement, or other authorities where required by law or necessary to protect rights, safety, property, or the integrity of our services.
We do not sell personal information in the ordinary course of our business. Where third parties process data on our behalf, they are expected to protect it appropriately and use it only for authorized purposes.
7. International and cross-border processing
Your information may be stored or processed in Canada and other jurisdictions where we or our service providers operate. Privacy laws in those jurisdictions may differ from those in your home jurisdiction.
Where cross-border transfers occur, we take reasonable steps to apply appropriate contractual, administrative, and technical safeguards.
8. Retention, read-only access, anonymization, and deletion
We retain information only for as long as reasonably necessary for service delivery, legitimate business operations, security, recordkeeping, and legal compliance.
| Category | General approach |
|---|---|
| Active accounts | Retained for the duration of the active relationship and as needed to provide the service. |
| Cancelled paid subscriptions | May remain available in limited read-only form for a reasonable period, generally up to 90 days, to support reactivation and customer continuity. |
| Post-cancellation account data | May be anonymized or deleted after a reasonable post-cancellation period, generally around 180 days, unless earlier deletion is requested and feasible or longer retention is required by law. |
| Backups and logs | May persist for a limited operational period before rotation or deletion. |
You may request deletion earlier, and we will assess the request in light of legal, contractual, security, fraud-prevention, backup, and operational requirements.
9. Your privacy choices and rights
Depending on your location and the nature of the service, you may have rights to access, correct, update, delete, or receive a copy of your personal information, withdraw consent where consent is the basis of processing, or object to certain uses.
To make a privacy request, contact legal@svnorth.com. We may need to verify your identity before acting on a request. We will respond in accordance with applicable law.
10. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure. No system is completely secure, and users remain responsible for securing their own devices, credentials, and access methods.
11. Marketing and service communications
We may send service-related communications such as account notices, receipts, billing notices, support responses, security alerts, incident notices, service updates, and policy changes.
Marketing communications will comply with applicable law, including consent requirements where required. You may unsubscribe from marketing messages, though this will not affect necessary service-related communications.
12. Children and age restrictions
Our services are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected without appropriate authorization, we will take reasonable steps to delete it.
13. Third-party services and marketplaces
Our services may integrate with third-party services, payment providers, analytics tools, or app marketplaces. Their privacy practices are governed by their own terms and policies, and users should review those separately.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Updated versions become effective when posted unless a later effective date is stated. Material changes may also be communicated through service notices, email, or in-app notices where appropriate.
15. Contact information
SV North Technologies Inc. (doing business as Silicon Valley North)
North Vancouver, British Columbia, Canada
Email: legal@svnorth.com